Reddit user Kitchen Confidential posted this pic of an amazing note that a custy left! They said, "We got this today. Gratitude is flowing both ways."
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Random Act of Retail Kindness: Ramen Tatsu-ya Custy Leaves Sweet Note
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Random Act of Retail Kindness: Ramen Tatsu-ya Custy Leaves Sweet Note
Reddit user Kitchen Confidential posted this pic of an amazing note that a custy left! They said, "We got this today. Gratitude is flowing both ways."
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Danish Bus Driver Surprised On His Birthday By Passengers Singing Popular Danish Birthday Song
This heartwarming video came out and went viral in May of 2010 but it's the first time I'd seen it. A Danish bus driver is surpirsed by a crowd of people on the bus singing a birthday song. I had no idea what the fuck they were singing when I first watched, but what is amazing, is his face at that end. You can see how loved he felt.
I found a comment from YouTube that had a little bit of background:
They are singing the most popular danish birthday song for him. It can, in popularity be compared to, Happy Birthday song. With that I mean, that every dane knows the lyrics. The video is recorded in Copenhagen, the Danish Capitol.
With that said, I just want to add, that it warmes my heart to see such an agt, where so many strangers comes together to put a smile on a bus driver's face. It will be a day, he will never forget.
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Danish Bus Driver Surprised On His Birthday By Passengers Singing Popular Danish Birthday Song
This heartwarming video came out and went viral in May of 2010 but it's the first time I'd seen it. A Danish bus driver is surpirsed by a crowd of people on the bus singing a birthday song. I had no idea what the fuck they were singing when I first watched, but what is amazing, is his face at that end. You can see how loved he felt.
I found a comment from YouTube that had a little bit of background:
They are singing the most popular danish birthday song for him. It can, in popularity be compared to, Happy Birthday song. With that I mean, that every dane knows the lyrics. The video is recorded in Copenhagen, the Danish Capitol.
With that said, I just want to add, that it warmes my heart to see such an agt, where so many strangers comes together to put a smile on a bus driver's face. It will be a day, he will never forget.
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Selfless Saturday Appreciation For Ralphs Grocery Manager
How can you not love that smile! Danicka is one of the managers of my neighborhood Ralphs Grocery Store. Besides giving outstanding service, she never fails to brighten my day and make me laugh. And she is a huge fan of Retail Hell <3 The custys in the neighborhood love her as well! She makes you want to go grocery shopping just to stop in and say hey!
As mentioned in a previous post I love everyone at this store and the intro of Return To The Big Fancy takes place there. On Selfless Saturday I brought many of the workers there a preview of the book to show them my appreciation for taking such great care of me as a custy. Whether it was Store Manger Shelley getting the vitamin water I like, Danicka making me Laugh, produce guy Johnny giving me melon advice, or Manny in Dairy getting me the last carton of almond milk from the back, they have made my day more than once!
Do you have a favorite grocery store team? Even though Selfless Saturday is over, it's never too late to show them you appreciate what they do.
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Selfless Saturday Story of Customer Kindness: Custy Leaves $20 Tip To Help Pay For Better Cough Medicine
Long time no see, guys! I'm so behind on submitting stories.
I've got some, I just need to type them up! But in honor of Selfless Saturday,
I'm saving those for another time and am here to share a nice custy tale. =)
Every year as soon as it begins to get cold, I get a cough. Not a cold or the flu or anything, just a stubborn, annoying cough. General consensus is that it's allergy related and I've tried various generic allergy meds, but most of them make me feel all blah, which isn't any better. People have recommended certain name-brand ones, but hey, I'm a retail slave with a car payment and insurance and I enjoy having food and interwebs, I can't justify shelling out twenty bucks for 10 pills or whatever! Especially without a guarantee that they'd actually work!
About a week ago I was at work, and my cough was particularly horrible that day, to the point where it was starting to hurt whenever I coughed..which was every few minutes. I kept apologizing to customers, swearing it was nothing contagious and feeling bad for looking like a poster child for the black death. An older man came in to ship out a package, and commented that my cough was exactly like HIS allergy cough. He told me a name-brand allergy drug that he said was the only thing that worked for his. He told me that when the season starts, he does a regimen of these pills, and that it really makes the rest of the season easier.
I smiled and apologetically told him that generics hadn't done much and I couldn't really afford to go trying a name-brand drug since chances were it wouldn't help either, but that I really appreciated the advice. And anyway it's just a cough. He nodded, agreeing that yeah, he could understand it's tough to spend money in this situation.
I finished up his shipping transaction. I felt bad for the guy because the computer had gotten confused, and caused us to quote him a shipping price way less than that it ended up having to be. He paid the higher price and said he knew it wasn't our fault that the computer gave us the wrong quote, but he still seemed miffed, (for a good reason) and as I was ringing him up I was being very quiet, afraid that he might still get mad.
Then, as he took his paperwork to leave, he suddenly reached into his wallet and pulled out $20, set it on the counter in front of me, and said: "Here, take this and buy some [brand name] allergy medicine. It'll help."
Me: *completely stunned* "S-sir...thank you, but you really don't--"
Him: "You shouldn't have to go through this. Take this, you'll feel a lot better." Then he told me exactly when and how often to take the pills and for how many days, and left before I could do much more than stammer out a "thank you, you're too kind, I don't know what to say."
I used the money to buy the brand he suggested, and you know what? It HAS helped. A lot! I'm not coughing to the point of aching or feeling like I'm choking anymore. In fact, I'd say it curbed my cough by like 80% at least. Whether it's because the medicine worked or maybe just the placebo effect of wanting it to work, I feel better. All because of a stranger's kindness, made even more incredible by the fact that just five minutes before, he'd found out he was going to have to pay a lot more than he'd thought for his shipping! He had every reason to not want to spend any more money at that point, yet he still chose to help me.
To quote a certain book series I've gotten re-hooked on recently: as a whole, people suck. But a person can be extraordinary.
Thank you, random person, for caring about the well-being of a clerk who many customers think nothing of.
You're awesome.
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Selfless Saturday Appreciation For Grocery Store Worker
This is Ramon and he works at a grocery store in my boyfriend's neighborhood. He is well loved by all the customers and gives awesome, friendly service. Like so many in retail, we both share a hatred for Christmas music and love to change the words while singing along! One of the ways you make your day better is finding the humor in it! And I'm sure Roman has made many custys day with his!
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INSPIRING: Girl Scout Troop's Selfless Saturday Commitment Brings In Food Donations For Cat Rescue
From Retail Hell Undeground Blogger Hiedi:
So when the idea of Selfless Saturday was born, I mentioned it to my group of 5 5 and 6 year old girl scouts.
I am a dog person-and my family considers our two dogs just another member of the family.
But these girls, 3 of them from one family, 2 from another have cats at home. They love cats.They live, breathe, think and talk cats. They love cats. Did I mention that?
We talked about how the people at the cat rescue group we volunteer at a lot
works hard all year long caring for these cats and wouldn't be a great idea if
we did something nice for them?
In
the last week and a half these girls pulled off something amazing.
People I didn't know were dropping off random crap at work and on my door step. The girls hit up people they knew and some how word got out we were wanting to do something nice for the folks that work at the cat shelter.
The local owned pet store we are loyal too wanted to help out, and yesterday
they pulled through. So here's a photo of the very nice thing the girls
want to do for the homeless cat shelter.
I have to give these girls a lot of the credit-a lot of people couldn't resist
saying no once they started saying please and thank you.
Now I'm waiting on the shelter to come by to pick the stuff up. It would take us 3 or 4 trips to do, but they have an used SUV that might be able to fit everything in at once.
So thanks to Freddy's idea of Selfless Saturday, a cat shelter won't have to
worry about how they are going to feed their cats for a few weeks.
--Hiedi
No, thank you Hiedi and your girl scout troop! What an awesome idea! They deserve medals!
xo
Freddy
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Selfless Saturday Appreciation For Ralphs Grocery Store Workers In Los Angeles
In celebration of Selfless Saturday: Be Kind To Service Workers Day, brought media galley books to all of the workers at my favorite Ralphs across the street from where I live. In the intro of Return To The Big Fancy, I write about admonishing a custy for belittling a cashier. It happened at this store. The cashier no longer works there, but the team here are just awesome and I wanted to show my appreciation. The guy in produced was thrilled as his long work week was taking it's toll. I gave the guy in dairy two books when he told me his wife worked for JC Penney. We talked about how they did not open on Thanksgiving and he said his wife had told him they want to be known as the people store! Bravo!
If you're at the grocery store today, why not buy your favorite cashier a cupcake or some other fun treat!
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Selfless Saturday Appreciation For Neighborhood Jack In The Box
I don't eat much fast food, but like many of us it's a guilty pleasure every now and then. There is a Jack in the Box in my neighborhood where the crew is always so nice and personable! I surprised them this morning with galley preview copies of my book. I think she was in shock. If you hit the drive thru today, do something nice for them and tell them it's Selfless Saturday Be Kind To Service Workers Day!
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Selfless Saturday Appreciation For Gas Station Cashier
My first Selfless Saturday victim! This is Ali and he works at the gas station across the street. Everyone in the neighborhood knows him and loves him. I get my lotto tickets and energy drinks form him! He also gives me a discount on those special vitamins I sometimes buy! I remember Ali also because once he let me use his personal cell phone when mine went dead. It was something he did not have to do. I brought that up with him this morning and he didn't remember doing it! Most likely because he's done it a bunch of times. His kindness goes beyond the service he is responsible for.
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A Selfless Saturday Thanks To All The Service Workers of Black Friday and Beyond
From Retail Hell Underground contributor StarBitchSoldier:
Now since Black Friday, the worst retail workers' day of the year, has passed, I'd like to take a little time to say thanks to EVERYONE who works over the holidays.
Thanks to every retail worker who had to sacrifice their holiday for not going insane and by making the best of the situation. You guys see people at their worst who scream over not getting the last $100 TV or $10 blender during the holiday season and somehow keep a smile on.
Thanks to the restaurant workers who always miss
at least one holiday a year and deal with the same crazy people for a pre
shopping coffee or after post shopping meal. I've been there before, and know
how insane that feeling is of trying to quickly process orders of hungry, antsy
crusties who are trying to speed away to stand in an unmoving line for an XBox.
Thanks to doctors and nurses and other medical
staff who keep hospitals and emergency rooms open for those in need of care for
illness or unfortunate holiday accidents. The pay may be much, much higher than
most people's, but the constant stress from having lives in their hands in
addition to long hours are always there.
Thanks to emergency service workers. There's always a news story over the holidays of a fire or break in or some other misfortune that none of us would want to experience, especially over the holidays. Fire fighters, police, and all other emergency first responders help alleviate some of the pain that comes with these tragedies.
Thanks to the deployed troops who not only spend the holidays away from home, but months to a year away, all while having the possibility of never coming home at all. Whether you support the war or not, we all know that spending so much time away from family, friends, and the familiar is no easy task.
Thanks to everyone who works in television and
sports over the holidays. Its easy to forget there are people behind the screen
who make sure everything runs smoothly so we can watch a football game together
after indulging in three plates of turkey or that the players themselves have
families, many of whom have young children.
Thanks to those working in assisted living homes
for the handicapped and elderly. While many do visit their relatives living in
these situations, there are many who don't get visitors for the holidays for
whatever reason. Employees here may be all the company some of these people get
to spend the holidays with.
And lastly, thanks to those who sacrifice their holidays to do a little good in their community. Workers and volunteers for homeless shelters, food banks, as well as animal shelters all make sure the holidays are a little better for others while they could be indulging themselves and the only payment here is gratitude from those they help. This sort of sacrifice is the embodiment of the holiday spirit.
I hope I didn't leave anyone out of my thank you list but if I did, or you'd like to write your own list, add it in the comments. Despite our own individual hardships, let's be thankful for everyone who makes these hardships a little easier to deal with.
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Selfless Saturday Tale: Sometimes The Crazy Complaining Custys Show Thanks
Here is a a cute Selfless Custy story from Retail Hell Underground blogger Riferous:
Many many years ago I had a customer that was a megacomplainer.
This was wrong, that was wrong, what the hell did you do wrong this time, why is your company so stupid, that sort of thing. Not an every-other-word-is-fuck type, but certainly not bashful about her vocabulary.
She always got up to a manager, naturally, and I, at the time being in the young, naive "I want to please everybody" stage, did everything I could to help her. It wasn't difficult stuff, and I always handled it for her.
Well, she got to where she liked me and one of the girls in the office, because we could laugh with her and always did our best to help her out.
To this day when I fill in at that store and she's there, the people that know us both will tell her that I'm there, and she'll try to take me to lunch. (Which, even though I'm sure she's on the level, I politely decline. Even a free lunch isn't worth an hour of her complaining about everything under the sun.)
At one point, I don't know what it was we helped her with, but she decided to call in a comment. Since June 12, 2001 I have kept a copy in my drawer.
It is as follows:
Concern: Riferous - Asst. Mgr.
Blondie Ditzhead
These employees should deserve special recognition for their committment [sic] and service to customers. They have helped me out alot [sic] and should be praised for being so helpful.
On the other side --- this store has a big problem, and I'm not going to write about the problems they have in [store] because it would take me all day to write about them!!!
It still makes me laugh to read it 11 years later.
Stay classy RHU!
--Riferous
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